Returns and Refunds

We understand that things happen, so if you aren’t satisfied with your items, we accept orders for return or exchange.

We are happy to accept orders for return or exchange 30 days from the date of purchase if your items meet the following criteria:

1- All items must be unused, uninstalled
2- Items must be in the original packaging.
3- Items must have all original accessories, and installation instructions

Please contact us at info@vei-nv.com to start your refund or exchange.

Additional Returns and Exchanges Details:

Shipping costs are non-refundable.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Items that are damaged will be replaced by VEI Lighting at no cost to the customer. If you wish to return the order instead, you will be responsible for the return shipping costs. Again, we will always make it right by sending you replacements free of charge, provided that we receive high-quality photos and/or videos showing the defects as well as pictures of the shipping box. We apologize for your less than perfect experience.